FAQ's

How safe is it booking online?

We endeavour to ensure all the holiday rentals are genuine - all the holiday rental owners must validate their homes within 30 days of listing.

If you feel uncomfortable with paying online for your booking then you can always contact us and we can either accept payment over the phone or via traditional mail.

General

How do we get the keys for the holiday rental?

How do I add someone extra to a booking?

Can you help me find a property?

Who is our contract with?

Am I committed when I make a booking request?

What payments do you accept?

What currency do we pay in?

Can we pay using several credit cards?

Do you publish a brochure?

How do I extend a booking?

Do you do long term lets?

What exactly is the booking procedure?

What happens if I need to cancel?

I wish to change the dates of our booking - what do I do?

Are prices quoted per property or per person?

How safe is it booking online?

How do we go about making a complaint about our holiday rental?

I have a booking - how do I contact the owner?