Contact usFAQ's
How do we go about making a complaint about our holiday rental?
In the rare event that you need to make a complaint please contact the local management company as soon as possible - their details are provided when you receive the final details regarding the holiday rental. We also ask that you contact us when you return so that we can take the necessary action with the advertiser - we cannot be held responsible for any inaccuracies published by our members using our software but we promise to take immediate action as soon as we are notified.
General
How do we get the keys for the holiday rental?How do I add someone extra to a booking?
Can you help me find a property?
Who is our contract with?
Am I committed when I make a booking request?
What payments do you accept?
What currency do we pay in?
Can we pay using several credit cards?
Do you publish a brochure?
How do I extend a booking?
Do you do long term lets?
What exactly is the booking procedure?
What happens if I need to cancel?
I wish to change the dates of our booking - what do I do?
Are prices quoted per property or per person?
How safe is it booking online?
How do we go about making a complaint about our holiday rental?
I have a booking - how do I contact the owner?