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FAQ's

What exactly is the booking procedure?

Search our vacation rental advertisements and once you have decided on your favourite complete the details requested. We will then reply with a full price quotation for the chosen holiday rental. Once you confirm acceptance to the quotation we will send you a booking form which will need to be completed and returned with your deposit (or full payment if booked within 12 weeks of departure). Four weeks prior to departure we will contact you again with the holiday rental directions and entry details.

If you wish to talk to us please feel free to call 0844 800 9645 and we will be happy to discuss your requirements with you.

 

General

How do we get the keys for the holiday rental?

How do I add someone extra to a booking?

Can you help me find a property?

Who is our contract with?

Am I committed when I make a booking request?

What payments do you accept?

What currency do we pay in?

Can we pay using several credit cards?

Do you publish a brochure?

How do I extend a booking?

Do you do long term lets?

What exactly is the booking procedure?

What happens if I need to cancel?

I wish to change the dates of our booking - what do I do?

Are prices quoted per property or per person?

How safe is it booking online?

How do we go about making a complaint about our holiday rental?

I have a booking - how do I contact the owner?

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