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  • New leadership for Westin Dublin

    Westin Hotels & Resorts has announced the appointment of Fred Smits as general manager of The Westin Dublin. 

    Smits joins the valuables from the Sheraton Amsterdam Airport Hotel & Conference Centre where he was executive assistant manager.

    Born inside the Netherlands, Fred began his career with Starwood Hotels & Resorts on the Westin Rotterdam in 2001 as executive chef, working his way as much as become director of food & beverage in 2005, a task he held until February 2007.

    In 2007, Smits was promoted to executive assistant manager of the 406-room Sheraton Amsterdam Airport Hotel where he oversaw all daily operations and held responsibility for the 30-room Conference Center and 4 food and beverage outlets.

    During his time on the Sheraton Amsterdam, Fred also played a key role within the renovation of the hotel and the introduction of Sheraton signature guest experiences along with the Link@Sheraton experienced with Microsoft, Sheraton Fitness by Core Performance and the Sheraton Club Lounge.

  • New tourism strategy launched in Wales

    The Welsh Government has this week announced a brand new tourism strategy for Wales, which aims to grow the field by ten per cent over the subsequent seven years.

    The new strategy, which was devised by Visit Wales’ new chief executive of tourism and marketing Manon Williams, concentrates on further developing Wales’ quality, iconic products and events to reinforce the country’s reputation.

    As portion of its development, Visit Wales sought the views of one,000 individuals, operators and businesses across Wales, from all sectors of the industry, at the way forward for tourism to Wales.

    The five key areas of focus were highlighted as:

    • Promoting the logo.
    • Product development.
    • People development.
    • Profitable performance.
    • Place building.

    There may also be an emphasis on more luxury and branded hotels, wellbeing facilities, heritage hotels using historic and distinctive buildings, year-round attractions, activities, cultural experiences and innovative and weird products.

    Although the British domestic market remains the principle area for tourism growth and promotion, overseas markets reminiscent of Ireland, USA and Germany also are key to the recent vision.

    Williams commented: “This strategy is the start of a brand new direction for tourism in Wales with a view to support growth within the sector in the course of the coming years.

    “We wish to work more closely with partners in Wales and the travel trade to develop our offering and ultimately increase visitor spend to Wales.”

    Take a glance on the full report here.

  • News: WTTC 2013: Aviation takes centre stage at Global Summit

    Government inaction and an absence of understanding of the positive future economic impacts of international air traffic growth dominated discussion on the opening session of day two of the 13th annual World Travel & Tourism Council Global Summit.

    A panel of airline industry leaders reiterated the decision for increased government support – and the abolition of passenger duty taxes – to navigate a route towards sustainable sector development.

    Moderated by Peter Greenberg, travel editor, CBS News, the discussion covered political and economic instability, capacity, runway access, government policies, taxes and environmental sustainability as portion of a session entitled ‘Airlines: Turbulence or clear skies ahead’.

    “Aviation is a quick-moving, highly competitive environment; high cost, low margins. One of many biggest challenges we are facing is convincing governments that airlines will need to have greater and easier access,” remarked James Hogan, chief executive, Etihad Airways, in his presentation.

    Also at the panel was Willie Walsh, chief executive, International Airlines Group, who agreed with the stance taken by Hogan.

    “Not a single penny raised through passenger duty goes to the industry or environmental issues.

    “As a vehicle to trigger economic growth, we’d like a fundamental change in attitude from governments in Europe.

    “A recent PricewaterhouseCoopers shows that in case you scrap the tax, you really boost the economy and notice a favorable effect.”

    The importance of partnerships to today’s airline business model was highlighted by Hogan who says that it’s far critical in relation to bilateral value, and necessary to achieve a cheaper price base and scale.

    “How we partner is definitely changing and the power to construct a better proposition is key.

    “We are seeing the emergence of the battle of the hubs, and in order that connectivity model is important.

    “Government policies make it difficult to head as fast as one would love, but we’re seeing strong opportunities for growth,” he remarked.

    With consolidation not an option in certain markets, partnership through alliances is the norm, but Walsh says they’re a “poor substitute for correct consolidation.”

    “We accept that in case you didn’t have restrictions on ownership or control, you’d be seeing more consolidation.

    “But we’re an industry that’s always changing; five years from now you will notice an exceedingly different industry, and two decades form now will probably be unrecognisable,” he said.

    Walsh cited the united states for example where consolidation is driving change for the simpler, with just five carriers currently controlling 84-85 per cent of capacity.

    “It’s about profitability now. 

    “The industry seriously is not sustainable unless airlines are making profits in an effort to afford investment. 

    “The industry has got to come back its cost of capital and we’re now seeing a realisation among industry leaders within the US, that that is the main objective,” he added.

    “Unless we make a profit, we can’t develop within the way the client expects, and how the arena economy needs,” added Tony Tyler, director general IATA.

    Tyler also raised the perennially debated topic of visa accessibility, using Chinese travellers to the united states as a .

    “The waiting time for Chinese travellers to get US visas approved was previously 160 days, now it’s right down to two-three days.

    “Aviation support 57 million jobs and is answerable for US$2.2 trillion of monetary activity, yet governments put things inside the ways and visas are an excellent example.”

    On the flip side, CBS News’ Greenberg touched on ancillary fees, quoting a figure of US$33-34 billion, and asking the panel, “where do you spot revenue obsession stopping”

    “It won’t stop.

    “The wonderful thing about the industry now’s that it competes with regards to different business models, in order a shopper you could choose what you desire.

    “Where choice is genuine, it’s a great thing. In the event you get a carrier like Ryanair, there’s got to be justification to the model he applies as annually he carries increasingly people,” said Walsh.

    “It’s about value. If persons are going to modify a booking or tie up call centre agents, what’s wrong with charging for that service” added Hogan.

    The Global Summit is being hosted by Jumeirah at Etihad Towers in Abu Dhabi.

  • News: WTTC 2013: Solomons offers insight to Global Summit

    Understanding your customers goes far beyond having a powerful brand; while safety, cleanliness and a terrific night’s sleep remain the highest three priorities for hotel guests, in response to Richard Solomons, chief executive, Intercontinental Hotel Group.

    “We ought to understand the client better and ensure our brands describe and deliver what they need,” he explained.

    “We announced two new brands last year and had huge interest around those, because it’s clear that it’s no more of a similar – the brands are targeting well,” he said during a session entitled ‘Hotels: where next for the world’s biggest hotel brands’ at the second and final day of the 13th Global Summit, organised by the area Travel and Tourism Council.

    The top three requirements in hotels – forget the emblem and its message – are safety, cleanliness and good night’s sleep.

    But the question is how can we deliver a targeted, more personalised service” Solomons asked.

    “I think what must have is a transparent corporate strategy, and determine where we’re going as a firm; in addition to decide how, where and why we deliver value.

    “The brand is ready definition; again as an industry we’re seeking to entice everybody always.

    “This creates commoditisation within the industry and types aren’t clear. What a brand stands for, who your consumers are and the way you relate to them are the major factors within the industry today,” he continued.

    The Global Summit is being hosted by Jumeirah at Etihad Towers in Abu Dhabi.

  • Swaziland Tourism site leading the way in which

    At the top of last year a good 634 million websites were recorded as being live – one in every of which, and positively the largest so far as Swaziland is anxious, was this one.

    In 2010 www.thekingdomofswaziland.com was registered on behalf of the Swaziland Tourism Authority. It’s destiny; to become THE source of data for tourists and trade trying to travel to and sell this magnificent country. Two years on, the site provides thousands of visitors with information on Swaziland every month, and provides a wealth of information at the country. With almost 450 unique pages and content from how one can get there, to information on over 70 accommodation providers, it’s also recognised by google as being a firstclass resource.

    Our online lives for lots are undoubtedly centred around google, whether we love it or not, so one of the vital main aims of the location was to ensure it was ranked high up on its listings. This permits anyone in search of Swaziland to get to the location quickly and simply. Making a site that ticks the entire right boxes from google’s perspective isn’t any overnight task, and it requires a mixture of precise coding, quality construction, and engaging and well produced content. This site is now only third to the likes of the BBC and Wikipedia when shopping for ‘Swaziland’; true testament of the site’s quality and usefulness.

    A key element to building any great site is its on-going maintenance. It’s important that a site remains fresh and is continually evolving. So they can ensure this, the last 6 months has seen a lot of changes, additions, and enhancements to the positioning.