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News: ATA announces new dates for 38th Annual World Congress in Cameroon

March 30, 2016 • admin
The Africa Travel Association (ATA) announced today that new dates has been set for the 38th annual ATA World Congress in Cameroon. The development shall be held from Wednesday, October 16, to Monday, October 21, 2013. After discussions between the Cameroonian Minister of Tourism and Leisure, the Local Organising Congress Committee and ATA’s International Board of Directors, it was agreed to switch the dates of the congress. “The key stakeholders decided that it might allow further time for the host country [Cameroon] to deal with the logistics of the sizable event,” said Edward Bergman, ATA’s Executive Director. “Shifting the once a year congress faraway from its historical date in May to October would even be a easier time at the travel industry calendar to host such an incredible industry event.”...
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News: Seabourn introduces new elegant penthouse spa suites

March 28, 2016 • admin
Seabourn is enhancing its spacious, all-suite accommodations with the introduction of Penthouse Spa Suites on its award-winning new trio of intimate ships. Seabourn Quest will emerge from a scheduled drydock in May, 2013 boasting four new elegant Penthouse Spa Suites located directly above the industry leading Spa at Seabourn facility. Guests will access the suites by the use of a spiral staircase within the lobby of the spa, and revel in unlimited access to the spa’s Serene Area, in addition to spa amenities within the suite itself and the services of a spa concierge through the voyage. The brand new suites may also be added to Seabourn Odyssey and Seabourn Sojourn during their next scheduled drydocks. “A growing collection of our guests choose Seabourn’s new ships specifically due to our...
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Frontel for Hospitality to bring Saudi Arabia to Arabian Travel Market

March 28, 2016 • admin
Saudi Arabia’s Frontel for Hospitality will mark its Arabian Travel Market debut next week because the group looks to take its growing portfolio of properties beyond the Kingdom’s borders, with a strategic development plan for the center East. Owner-operator of the recently renovated five-star Western Alharithia Hotel in Madina, the corporate is raring to become the “operator of choice” for hotel owners and developers around the region, in line with Rushdi Sherwani, director brand development, Frontel for Hospitality. “With three new group hotels set to open inside the Kingdom within the next two years, we’re also accelerating our development agenda for the region, and also are seeing growing interest from established markets akin to the UAE, in addition to from Iran and Yemen – either one of which can be...
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News: Norwegian Cruise Line selects NICE Workforce Optimization Solutions

March 26, 2016 • admin
NICE Systems announced today that Norwegian Cruise Line is adopting NICE’s Interaction Management, analytics-based Quality Optimisation, and customer feedback survey solutions to deliver an enhanced customer experience. The cruise operator selected the great offering as portion of its Cisco contact center method to also improve sales effectiveness and operational efficiency. Norwegian Cruise Line will use the good solutions to use quality measurement metrics and solicit customer feedback via IVR (Interactive Voice Response) survey for its three U.S. contact centers. This may occasionally enable the corporate to achieve valuable insights into its customer interactions, including direct input on service levels. This knowledge can assist the cruise operator decide where improvement is required a good way to further enhance customer experience. For example, it can decide that additional agent coaching is wanted...
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St. Ermin’s Hotel joins Autograph Collection

March 24, 2016 • admin
The Autograph Collection, Marriott International’s exclusive portfolio of upscale, independent hotels, announced today the debut of the St. Ermin’s Hotel within the Westminster area of London, representing the third Autograph Collection hotel within the Uk. Earlier this month, Autograph Collection announced its entree into the united kingdom with the inauguration of Threadneedles inside the heart of London’s financial district and The Glasshouse in central Edinburgh, Scotland. The 331-room iconic St. Ermin’s Hotel will expand the gathering of independent lifestyle hotels to incorporate greater than 40 exceptional travel experiences within the Usa, Europe, Caribbean, and South America. The vision behind the Autograph Collection is to give an evolving group of passionately independent hotels that fall under distinct categories of travel experience including Culinary Delight, Artistic Getaway, Historic Exploration, or Sporting Adventure....
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